To give you better service when you call about damaged packages, please make sure to document damaged package with the carrier before accepting delivery.
All packages are insured, but if damage occurs and it is not documented on delivery, the carrier has the ability to deny the claim.
we are not responsible for damaged freight, all orders ship FOB Garfield New Jersey.
Once you document the damage with the carrier, contact customer service toll free at info@globalfreighttracking.com Monday to Friday from 9:00 AM to 5:00 PM Eastern, and we’ll process your claim.